Policies & Forms



Terms and Conditions

Acceptance of any order by seller is expressly conditioned upon assent by buyer to the following terms and conditions. Seller shall sell its goods only on the exact terms and conditions expressed herein, regardless of any additional or different terms that may be embodied in any purchase order, and buyer’s acceptance of the goods shall constitute assent to such terms and conditions.
 
  • Price – The prices for the goods stated herein are subject to change without prior notice
  • Returns – All returns of stock items must be made within 60 days of purchase date. Any and all returns of nonstock items must be made within 30 days of purchase date and are subject to restocking fees and freight fees.
  • Interpretation and Modification – This writing is intended by the parties as a final expression of their agreement and is intended also as a complete and exclusive statement of the terms of their agreement. This contract may be modified or rescinded only by a writing signed by both of the parties or their duty authorized agents.
  • Limited Warranty – Seller warrants its goods to be free from defects in material and workmanship at the time of delivery. Seller will assist, if necessary, in communication with manufacturer to enforce manufacturer provided warranty. SELLER MAKES NO WARRANTY FOR MERCHANTABILITY, NO WARRANTY THAT THE GOODS ARE FIT FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY, EXPRESS OR IMPLIED. Seller’s liability extends only to assist in the communication with the manufacturer. Seller shall not be liable for any incidental, consequential, or special damages.
  • Remedies Exclusive – The remedies provided in this contract are the exclusive and sole remedies of the buyer.
  • Limitation of Damages – In the event of breach of repudiation of this contract by seller, buyer shall not be entitled to recover any incidental, consequential, indirect, or special damages of any kind. Seller’s liability shall not exceed replacement of non-conforming goods, or at seller’s option refund of the purchase price.
  • Time of Rejections and Notice – All claims for damages, error, or shortages in goods very delivered by seller to buyer under this contract shall be made by the buyer within a period of three (3) days shall constitute an irrevocable acceptance of the goods and an admission that they fully comply with all terms, conditions and specifications of this contract.
  • Risk of loss – The risk of loss of all goods shall pass to the buyer as soon as the goods are properly delivered to the buyer’s specified address or picked up from the seller’s counter.
  • Time for Bringing Action – Any action for breach of this contract or any warranty hereunder must be commenced within one year after the cause of action has occurred.

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Defective Material Return Form

Penco Cash Application

Penco Credit Application

Water Heater Warranty Form

Training Classes

Classes are subject to cancellation due to minimum participation requirements.


Training Classes

Classes are subject to cancellation due to minimum participation requirements.


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